Stake.ca Terms and Conditions

IMPORTANT NOTICE

BY REGISTERING ON THE WWW.STAKE.CA WEBSITE (THE “WEBSITE”), YOU ENTER INTO A CONTRACT WITH STAKE CANADA LTD.AS AGENT FOR AiGC (ALBERTA iGAMING CORPORATION) UNDER THE LICENCE NUMBER 121902, AND AGREE TO BE BOUND BY (I) THESE TERMS AND CONDITIONS; (II) OUR {PRIVACY POLICY}; (III) OUR {COOKIES POLICY} AND (IV) THE RULES APPLICABLE TO OUR BETTING OR GAMING PRODUCTS AS FURTHER REFERENCED IN THESE CUSTOMER TERMS AND CONDITIONS (“TERMS AND CONDITIONS” OR “AGREEMENT”), AND THE BETTING AND/OR GAMING SPECIFIC RULES, AND / OR THE RESPONSIBLE GAMBLING POLICY ARE DEEMED TO HAVE ACCEPTED AND UNDERSTOOD ALL THE TERMS.

PLEASE READ THIS AGREEMENT CAREFULLY TO MAKE SURE YOU FULLY UNDERSTAND ITS CONTENT. IF YOU HAVE ANY DOUBTS AS TO YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ADVISOR IN YOUR JURISDICTION BEFORE FURTHER USING THE WEBSITE(S) AND ACCESSING THEIR CONTENT. IF YOU DO NOT ACCEPT THE TERMS, DO NOT USE, VISIT OR ACCESS ANY PART (INCLUDING, BUT NOT LIMITED TO, SUB-DOMAINS, SOURCE CODE AND/OR WEBSITE APIS, WHETHER VISIBLE OR NOT) OF THE WEBSITE.

1.INTRODUCTION

1.1.When registering on https://ab.stake.ca/ (the “Website”), You (“You”, “Your”, “Yourself” or the “Customer” interchangeably), You enter into an agreement with Stake, a company duly incorporated under the laws of Alberta under register number 1001009105 and with registered office at 199 Bay Street, Suite 2200, Commerce Court West, Toronto, Ontario, M5L 1G4, Canada, and registered and regulated by the Alberta Gaming, Liquor and Cannabis (“AGLC”) under registration number 121902 and Alberta iGaming Corporation

1.2. When You use the Website, the Software, or participate in online gaming or other activities, services and promotions that we provide on the Website while You are physically present in Alberta (the “Services”), this Agreement shall apply to such use.

1.3.In addition to this Agreement, all “Additional Rules”, as defined below under section 1.4, apply to Your use of the Website(s), the Software, and the Services, including but not limited to Stake’s promotional and bonus terms, and You should review it prior to any use of the Website(s), the Software, or the Services. The Additional Rules are incorporated by reference into this Agreement and shall constitute an integral part thereof. Whenever the term “Agreement” is used herein, it shall be deemed to include the Additional Rules, unless otherwise indicated by the context.

1.4.By entering into this Agreement, You are also acknowledging and accepting the {Privacy Policy}, the {Betting Rules} and the Casino Rules. Please note that Betting Rules and Casino Rules are displayed within the relevant game window when the game window is open.

1.5.Your use of the Website(s), the Software, and the Services is strictly subject to all applicable laws of Alberta and Canada, and rules, regulations, or other authority that apply to the Services that You are using, including, but not limited to, the laws, rules, regulations, or other directives issued by the AGLC, and pursuant to and in accordance with Alberta Regulation 143/1996 (the Gaming, Liquor and Cannabis Regulation) under the Gaming, Liquor and Cannabis Act and the AGLC's Standards and Requirements for Internet Gaming ("SRIG").

1.6.The terms of this Agreement shall prevail in the event of any conflict between the terms of this Agreement and of any of the game rules or other documents referred to in this Agreement.

2.DEFINITIONS:

The following terms have the respective meanings specified below, and grammatical variations of such terms have corresponding meanings:

“Account”or “Player Account” means a registered customer account,as the context requires;

“AGLC” means Alberta Gaming, Liquor and Cannabis

“AiGC” means Alberta iGaming Corporation and the successors thereof;

“Agreement” means this Customer / Player Agreement - Terms and Conditions of the Use for https://ab.stake.ca/, as amended or replaced from time to time by Stake.

“Bonus Funds” means a notional amount corresponding to Canadian dollars that is loaded into a Player Account by Stake. Bonus Funds, subject to the applicable Bonus Terms, can be used by a Customer to play on the Website without charge to the Customer;

“Bonus Terms” comprise of applicable terms and conditions that govern the use of Bonus Fundsand the qualification criteria for all promotions and awarding of Bonus Funds.The BonusTerms are incorporated into and form part of this Agreement;

“Business Day” means any day other than a Saturday, a Sunday, a statutory holiday in Ontario and Alberta, Canada and Melbourne, Australiaor any day on which banks are not open for business in Ontario and Alberta Canada and Melbourne, Australia;

“Chargeback” means a credit or debit cardholder contacts the bank or other financial institution that issued the card to initiate a refund for a payment transaction that was made using the card or the account associated with the card, and the bank or financial institution requests that Stake return the relevant funds;

“Software” means any software, program or application made available to You by or on behalf of Stake via the Website for the purpose of accessing and using the Website and the Services, including any casino games, sportsbook features, third party software made available through the Website, and any related documentation, updates or upgrades thereto;

3.PLAYER ACCOUNT RULES

3.1.Registration

3.1.1.For a person to be registered as a customer with Stake and use the Website, that person must submit an application for registration and opening of an account via the Website (the “Player Account”). The application for the opening of the Player Account must be submitted personally, and will require the following details about the person to be registered be provided and affirmed as complete and accurate:

3.1.1.1.Full Legal Name;

3.1.1.2.Method of identification for subsequent log on, such as user name;

3.1.1.3.Full address (house/apartment number, city, province/state, country, postal/zip code) Note: Must be Your physical address. Stake does not accept a post office box or general delivery address;

3.1.1.4.Date of birth;

3.1.1.5.Personal telephone number;

3.1.1.6.Descriptive Occupation;

3.1.1.7.Email address;

3.1.1.8.Identification document;

3.1.1.9.Information required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the regulations under it; and

3.1.1.10.Banking/payment information for deposits and withdrawals.

3.1.2.In addition to the information mentioned in 3.1., You will also be requested to provide Your business telephone number, and Your employer information.

3.1.3.Where the information stipulated in 3.1. is not provided and/or is not deemed to be complete, accurate or up-to-date at any point in time, Stake reserves the right to suspend the Player Account. Upon suspension of your Account, (a) you will not be able to login or access your Account; (b) all future transactions including but not limited to deposits and withdrawals will be cancelled, suspended or void; and / or (c) you may be required to cooperate with any and all investigations conducted by Stake prior to such suspension being lifted. Where an Account is suspended, You should contact customer support at support-ab@stake.ca.

3.1.4.To be eligible for creating a Player Account, you must be: (a) at least 18 years of age or older; (b)in legal and sound capacity to place a bet/wager or register with https://ab.stake.ca/ ; (c) physically located in Alberta; (d) not be an self excluded individual under the centralized self exclusion system; and acting solely on your own behalf. Stake reserves the right to ask for proof of and verification of above criteria any Customer and suspend their registration or the registered Account until satisfactory documentation is provided. Stake takes its responsibilities in respect of under age and responsible gambling very seriously.

3.1.5.Stake reserves the right to refuse any application for a Player Account or close or suspend any Account, at its sole discretion.

3.2.Account Username and Password

3.2.1.When registering a Player Account, You must create a unique username and password.

3.2.2.You are solely responsible for maintaining the confidentiality and security of their login credentials, including any related security questions or multifactor authentication.

3.2.3.Username and password details must not be shared with any other person.

3.2.4.All actions and transactions performed through the Player Account after the correct entry of valid login credentials will be deemed to have been carried out by the account holder, who remains fully responsible for such activity.

3.2.5.If You disclose your credentials or suspect that your username or password may have been discovered or accessed by another person, You must immediately change their password and contact Customer Support.

3.2.6.You can update your password at any time through your Player Account: http://ab.stake.ca/settings/security.

3.2.7.Yu agree and acknowledge that Stake shall not be liable to any loss, cost, damage or expenses caused due to compromised credentials on your end.

3.3.Know Your Customer

3.3.1.You represent and warrant that any information provided by You on Your application form is true, updated and correct.

3.3.2.By accepting this Agreement You hereby agree that we shall be entitled to conduct such identification, source of wealth / income / funds, profession or credit checks from time to time that are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Website and our products generally. We may request at any time during your journey with us government identification documents, bank statements, utility bills, payslips, proof of address, enhanced due diligence documentation and other proof of income, e.g. when You register for a Player Account, and when You deposit/withdraw funds from Your account. You agree to provide all such information as we require in connection with such verification checks. We are legally obliged to suspend or restrict Your Player Account until such time as the relevant checks are completed.

3.3.3.Stake is required to identify and verify all Customers registered and having a Player Account with it. Accordingly, Stake may verify the details collected during the registration stage against public records or other records held by independent sources. In order to verify the identity of a Customer using third party identity verification services, Stake is required to transfer details relating to the Customer to its contracted / affiliated third parties. You acknowledge and accept such transfer to the third parties.

3.4.Multiple Accounts

3.4.1.Only one Customer Account per Customer is allowed. Should You attempt or successfully open more than one Player Account, under Your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Player Account, Stake will be entitled to immediately close or restrict all or any of Your Accounts, and may ban You from future use of the Website.

3.4.2.Should Stake have reason to believe that You have registered and/or used more than one Account, or colluded with one or more other individuals using a number of different Accounts, Stake shall be entitled to deem such accounts as constituting multiple Accounts, and suspend or close all such Accounts.

3.4.3.Αll winnings, bonuses, free bets and winnings accrued from such bonuses and free bets obtained by creating and/or using those multiple accounts will be void. Funds held in multiple accounts shall be withheld, up to the amount that covers any illegal withdrawals made by the customers from those multiple accounts. If You notice that You have more than one Account under different names, You are obliged to notify Stake immediately. Stake only allows one account per family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. universities, workplaces, public libraries, etc.), computer (or other access device).

3.5.Stake will providereasonable information and reasoning for any account adjustment upon request.

3.6.Account Rules

3.6.1.You are prohibited from selling, transferring or acquiring Player Accounts to or from other Customers.

3.6.2.Funds cannot be transferred from Your Player Account to the Player Account of another Customer.

3.6.3.Player Account may only be used for individual, non-commercial use.

3.6.4.You must not use the platform, their Account, or any content on Stake for business, commercial, public, or other unauthorized purposes as determined by Stake.

3.6.5.You must not post, transmit, or display content (including usernames or chat messages) that is offensive, abusive, discriminatory, threatening, or otherwise inappropriate. Harassment or bullying of other users or the Customer Support is strictly prohibited.

3.6.6.Stake may take appropriate action at its sole discretion if these rules are violated, including requiring a change of username, removing content, or suspending or terminating the Player Account.

3.6.7.If we discover that a Player's Account is held or managed by a person under the age of 18, such a Player Account will be immediately closed, all the bets will be considered null and void and all the deposits shall be reimbursed subject to withdrawals made.

3.7.Dormant Account

3.7.1.If Your Player Account remains “inactive” for a continuous period of 12 months then Your account shall be deemed to be “dormant”. Your account is also deemed to be “dormant” if during a period of 36 months none of the following actions take place in relation to it: (i) a successful deposit; or (ii) a bet is placed; or (iii) a successful withdrawal is carried out. Please note that this excludes the Self-Excluded player accounts..

3.7.2.If Your Player Account becomes dormant and the balance on Your Player Account is zero, Your Player Account will be deactivated. You can reactivate Your Player Account by logging in and providing answers to additional security questions, or by contacting us at support-ab@stake.ca .

3.7.3.If Your Player Account is dormant and has a positive balance, Stake shall take reasonable steps to notify You using the details You provided during Your registration process (or as updated by You) and will attempt to withdraw the balance back to your last payment method where possible. For security reasons, You will need to confirm that the details of Your last payment method are correct prior to Stake being able to withdraw the balance back to it. Should it not be possible to withdraw the balance back to your last payment method then You will be required to provide details of a bank account in Your name that we can verify and withdraw the balance to.

3.7.4.You can ‘reactivate’ Your account by: (i) making a successful deposit or (ii) placing a bet.

3.8.Close Account

3.8.1.If You want to close or deactivate Your Account, temporarily or permanently, please contact support-ab@stake.ca.

3.8.2.In the circumstance where an Account requires closure for any reason and the remaining funds in the Account are insufficient to cover any withdrawal fees associated with sending the money back to the Customer, the monies will be forfeited. Contractual obligations already matured will, however, be honoured.

3.9.Suspension and Closure by Stake

3.9.1.Stake shall be entitled to close or suspend Your account if:

3.9.1.1.You become bankrupt;

3.9.1.2.Stake considers that You are using or have used the Website in a fraudulent or collusive manner or for illegal and/or unlawful or improper purposes;

3.9.1.3.Stake considers that You are using or have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of Stake or any of its customers or if Your Player Account is being used for the benefit of a third party;

3.9.1.4.Stake is requested to do so by the police, any regulatory authority or court or if Stake is unable to verify Your identity, profession or source of funds as is expressly required by the applicable regulations;

3.9.1.5.You are in breach of these Terms and Conditions, the applicable regulations or the fair use of our services, or Stake has concerns that You are a compulsive problem gambler without being self-excluded;

3.9.1.6.Stake considers that any of the events referred to in (a) to (e) above may have occurred or are likely to occur; or

3.9.1.7.Your Player Account is deemed to be dormant and its balance is zero.

3.9.2.If Stake closes or suspends Your Player Account for any of the reasons referred to in section 3.10, You shall, to the extent permitted by applicable laws, be liable for any and all claims, direct losses, liabilities, damages, costs and expenses incurred or suffered by Stake (together, the “Claims”) arising therefrom and shall, to the extent permitted by applicable laws, indemnify and hold Stake harmless on demand for such Claims. In the circumstances referred to in section 3.10, Stake shall also be entitled to void any bets placed by You following such actions by You or to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings).

3.9.3.If Stake closes Your Player Account it will inform You of the available means to withdraw the remaining balance on Your Player Account.

3.10.Reactivation / Reopening of Player Account

3.10.1.If you would like to reopen or reactivate a closed account, you must submit a request to Customer Support.

3.10.2.All requests will undergo an internal review, taking into account the reason for the original account closure and our applicable policies.

3.10.3.In certain cases, we may require additional identity verification or compliance checks before a decision is made.

3.10.4.The timeframe for reactivating an account may vary depending on the completion and outcome of any required checks.

3.10.5.We reserve the right to approve or decline any account reactivation request at our sole discretion, in accordance with our internal policies and regulatory requirements.

3.11.Player Account Information:

3.11.1.You can view the following information via your “My Account” section:

3.11.1.1.Deposit and withdrawal history;

3.11.1.2.Payment details including payment methods;

3.11.1.3.Login history;

3.11.1.4.Gameplay history for casino and sportsbook, including bets placed won and lost;

3.11.1.5.Session summary including money won/lost account balance at the start and end of the session; and

3.11.1.6.transactions such as bets, deposits, withdrawals all contain unique transaction IDs.

3.11.2.In the event, the Customer identifies or suspects any error or inaccuracy in the above, they must promptly notify the Customer Support.

4.YOUR REPRESENTATIONS AND WARRANTIES

4.1.Prior to Your use of the Service and on an ongoing basis You represent, warrant, covenant and agree that:

4.1.1.Capacity

4.1.1.1.You are 18 years of age or older;

4.1.1.2.You have full capacity to enter into a legally binding agreement with us and You are not restricted by any form of limited legal capacity;

4.1.1.3.You use the Website and Services on Your own behalf and not on the behalf of any other person;

4.1.1.4.You are not diagnosed or classified as a compulsive or problem gambler;

4.1.1.5.You are not restricted from accessing the Website or playing a lottery scheme as a condition of a court order;

4.1.1.6.You are not excluded from the Website under the Gaming, Liquor and Cannabis Act, RSA 2000, c. G-1 or the Gaming, Liquor and Cannabis Regulation (AR 143/1996);

4.1.1.7.You are not (i) an officer or member of board of directors of Stake, (ii) an executive or staff of a trade union who represents or negotiates on behalf of employees employed by Stake, (iii) an employee of a registered igaming supplier, (iv) an officer, member of the board of directors or employee of the AGLC “Alberta Gaming, Liquor and Cannabis” or Alberta iGaming Corporation (“AiGC”), unless they are within the description set out in section 34.62 of the Gaming, Liquor and Cannabis Regulation (AR 143/1996), or (v) a member of the board of directors, officer, or employee of the AGLC;

4.1.1.8.You are not currently self-excluded from any gambling site or gambling premises. You will inform Stake immediately if You enter into a self-exclusion agreement with any gambling provider;

4.1.2.Jurisdiction

4.1.2.1.You are accessing ab.stake.ca from within the Province of Alberta;

4.1.3.Funds

4.1.3.1.You will not deposit funds which originates from criminal and other unauthorised activity;

4.1.3.2.You will not deposit funds using payment methods that do not belong to You;

4.1.3.3.All the funds deposited shall exclusively be used for Services available on the Website;

4.1.3.4.You will not try to withdraw to payment methods that do not belong to You;

4.1.3.5.You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for any winnings that You receive from us;

4.1.3.6.Stake shall not be treated as a financial institution;

4.1.4.Others

4.1.4.1.Your use of the Service is at Your sole option, discretion and risk;

4.1.4.2.You will not conduct criminal activities through the Player Account;

4.1.4.3.All information that You provide to us during the term of validity of this agreement is true, complete, correct, and that You shall immediately notify us of any change of such information;

4.1.4.4.You will use the Website and Services strictly in Your personal and non-professional capacity and participate for recreational and entertainment purposes only;

4.1.4.5.You have only one Player Account with us and agree to not to open any more accounts with us;

4.1.4.6.You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques, bots. These steps may include, but are not limited to, examination of Customer’s device properties, detection of geo-location and IP masking, transactions and blockchain analysis;

4.1.4.7.The telecommunications networks and Internet access services required for You to access and use the Service are entirely beyond the control of Stake and Stake shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same;

4.1.4.8.You understand that by participating in the Services available on the Website, You take the risk of losing money deposited;

4.1.4.9.You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or any third parties’ participation in any of the games and/or services on the Website, and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the games and/or services on the Website;

4.1.4.10.If you have access to non-public information related to an event or that can impact the outcome of an event or bet type, You will not bet on any event overseen by the relevant sport/event governing body;

4.1.4.11.If You are an athlete, coach, manager, owner, referee, or anyone with sufficient authority to influence the outcome of an event You will not bet on any event overseen by the relevant sport or event of the governing body;

4.1.4.12.If You are an owner (a person who is a direct or indirect legal or beneficial owner of 10 percent or greater) of a sport governing body or member team You will not bet on any event overseen by the sport governing body or any event in which a member team of that sport or event governing body participates; and

4.1.4.13.If You are involved in a sport or event You will not be involved in compiling betting odds for the competition in which You are involved.

4.1.5.In case of breach of any of the representations, warrants or covenants mentioned in 4.1, Stake reserves the right to close or suspend the Player Account at its own discretion, void any bets and withhold the withdrawals.

5.STAKE WARRANTS

5.1.Stake warrants that they will:

5.1.1.manage funds belonging to the Customer in a secure and appropriate manner; and

5.1.2.manage personal information pertaining to the Customer in accordance with applicable law, and in accordance with its Privacy Policy.

5.2.The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. Stake hereby excludes all implied terms, representations, conditions and warranties (including any of merchantability, merchantable quality, satisfactory quality and fitness for any particular purpose). Stake does not warrant that: (i) the Website and Services will meet Your requirements; (ii) the Website and Services will not infringe any third party’s intellectual property rights; (iii) the operation of the Website and Services will be error-free or uninterrupted; (iv) any defects in the Website and Services will be corrected; or (v) the Website or the servers are virus-free.

5.3.Stake can be contacted by email on support-ab@stake.ca or on its live chat 24/7. The live chat is available when logged into Your Player Account. In the event that Stake, in its sole discretion, deems that Your behaviour, via live chat, email, or otherwise, has been abusive or derogatory towards any of Stake’s or its Affiliates or third-party service provider’s employees, Stake shall have the right to block or terminate Your Player Account.

6.DEPOSITS

6.1.You may only bet/wager with the amount of cleared funds held in Your Account. Accordingly, if You want to place bets or participate in gaming, You must deposit money into Your Account. Stake may carry out identity checks prior to accepting any deposits into Your Account. Further details of how to deposit and withdraw funds can be found at Deposits/Withdrawals.

6.2.You must deposit funds to Your Player Account using the payment methods available at https://ab.stake.ca/ .

6.3.You shall ensure that funds that You deposit into Your Player Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source.

6.4.You should only deposit money into Your account for the purpose of You using such money to place bets/wagers on the Website. Stake is entitled to suspend or close Your account if we reasonably believe that You are depositing funds without any intention to place sporting and/or gaming wagers. In such circumstances we may also report this activity to relevant authorities.

6.5.You acknowledge and understand that funding Your Player Account can only be funded by payment methods owned by You.

6.6.You further understand, agree and acknowledge that if Stake discovers, detects and/or identifies that You:

6.6.1.Funded/are funding Your Player Account using third party payment methods; and/or

6.6.2.Funded/ are funding Your Player Account with funds that are tainted with illegality,

such activity will be deemed as constituting a violation of the Terms and Conditions amounting to fraud, and by extension:

6.6.3.Stake reserves the right, at its own discretion, to suspend or close Your Player Account; and

6.6.4.Stake reserves the right, at its own discretion, to cancel, reverse or adjust any transactions and to forfeit funds deposited and/or winnings generated from the deposited funds.

6.7.The minimum deposit amount that must be paid into Your Player Account is CAD 5. Please be aware that depending on the payment method used by You, additional fees might be charged by the payment providers.

6.8.The deposits will be promptly processed and the updated balance will be shown in the Player Account whenever a payment service provider is used. Stake does not take responsibility for any delays caused due to its payment system or due to delays caused by any third party.

6.9.Stake only accepts deposits in Canadian Dollars (CAD).

7.WITHDRAWALS

7.1.Any withdrawal request should be made through the Player Account. Any request made via phone, live chat or email shall not be accepted, save and except, in case You face an issue in withdrawing through Your Player Account in which case Stake may require the proof of issue faced by You.

7.2.Stake reserves the right to refuse any withdrawal by a Customer from their Player Account until:

7.2.1.theCustomer’s identity has been verified and Stake has confirmed the withdrawal is being made by a holder of the Player Account;

7.2.2.the withdrawal is being transferred to an account of which the Customer is a legal holder;

7.2.3.any additional information requested by Stake including but not limited to provision of documents such as proof of ownership, bank statement, passports or other government identification documents has been provided; and

7.2.4.theCustomer has complied with the minimum wager requirement for each deposit.

7.3.Withdrawals from a Player Account are made through payments addressed to the Customer or transferred to a bank account held in the name of the Customer, as advised to Stake by the Customer. Before processing any withdrawal, Stake reserves the right to perform enhanced due diligence where deemed necessary. Once all satisfactory due diligence documentation has been received, Stake will use reasonable efforts to process all withdrawals within 72 hours without making any guarantee thereof. The Customer acknowledges that there may be instances when a Customer’s gaming patterns need to be investigated prior to authorising a withdrawal which may result in delays processing withdrawals, and that in such instances Stake may not be in a position to provide an explanation as to why a withdrawal is not yet processed.

7.4.The minimum withdrawal amount is CAD 5 for all payment methods including bank transfers. Withdrawal above 3,000 CAD may require longer processing time and the withdrawal shall remain subject to the limits prescribed by the banking systems / providers and applicable law.

7.5.All withdrawals with normal bank wires are free of charge regardless of how many times You wish to withdraw per day.

7.6.If You have multiple withdrawals pending, Stake reserves the right to reject all withdrawals and request You to perform one withdrawal with the sum of all multiple withdrawals.

7.7.Stake will not charge You any fees on withdrawals. However, You are advised to check if the payment method You use imposes any additional charges. Stake will not be responsible for any commissions or processing fees charged to You by third parties such as Your bank as this is beyond our control.

7.8.Withdrawals may be processed using a different payment method than the one requested in which case Stake reserves the right to conduct a thorough verification via request for additional information. Stake reserves the right to reject such a new payment method subject to its completion of verification and its availability on our Website. In the event, the withdrawal is processed on a different payment method, Stake may cancel all pending withdrawal requests.

7.9.Stake does not allow withdrawal requests to the credit card or the prepaid card.

7.10.Stake may decline or delay a withdrawal until the customer has wagered the original deposited amount at least 1time, if activity carried out by the Customer is considered suspicious or inconsistent with normal gameplay.

8.CUSTOMER FUNDS PROTECTION & CHARGEBACKS

8.1.Any funds You deposit with us in Your Player Account, along with any winnings, are held for You in separate customer bank accounts for the sole and specific purpose for You to place sports and gaming wagers and to settle any fees or charges that You might incur in connection with the use of our Services. This means Your funds are protected from being used for any other purpose.

8.2.If a Customer disputes or reverses a deposit transaction used to fund their Stake account (including through a Chargeback with their bank or payment provider), Stake reserves the right to take any measures it considers appropriate in response to such activity.

8.3.Without limitation, Stake may take one or more of the following actions:

8.3.1.temporarily suspend the Player Account while the Chargeback or related dispute is reviewed and resolved;

8.3.2.require the Customer to contact Stake support and provide an explanation or supporting information regarding the Chargeback;

8.3.3.deduct from the Customer’s available balance an amount equal to the disputed transaction. If this deduction results in the account showing a negative balance, that amount will be treated as a debt owed by the Customer to Stake, and Stake may take steps to recover the outstanding balance;

8.3.4.close or deactivate the Customer’s account and prohibit the Customer from accessing or using Stake services in the future; or

8.3.5.initiate or participate in a dispute process with the relevant payment provider, bank, or financial institution, which may include providing transaction records or other evidence relating to the deposit or Chargeback.

8.4.Stake retains sole discretion in determining the appropriate action to take in connection with any Chargeback or payment dispute.

9.OTHER PAYMENTS RELATEDCOVENANTS

9.1.We may, at any time and on more than one occasion, request evidence that a payment method used on your account is owned and controlled by you, and that the identity of the instrument holder matches the identity registered to your account. We may make such a request before processing a deposit, before processing a withdrawal, or at any time after a transaction has been completed.

9.2.The evidence we may request includes, but is not limited to:

9.2.1.a bank or card statement showing your full name, the institution's name, and the relevant account or card details;

9.2.2.a statement entry or transaction record showing a specific transaction with us, including the transaction descriptor, amount and date;

9.2.3.a screenshot from your card issuer's or bank's application showing your full name, the issuer's name and the last four digits of the card;

9.2.4.an image of the physical card showing your name, the issuer's name and the last four digits only;

9.2.5.for virtual or digital cards, a screenshot of the card details within the issuing application showing your name and the last four digits;

9.3.Documents must be complete, legible, unedited, and issued within any period we specify. You must redact or conceal all information other than that required to verify ownership. You must never provide the full card number or the card security code (CVV/CVC), and we will never require them.

9.4.We may reject any document that is illegible, altered, incomplete, or that we are unable to authenticate, and may request that it be resubmitted or provided in a different format.

9.5.If you do not provide the requested documentation within the period stated in our request, or if the documentation provided does not satisfy us that the payment method is owned and controlled by you, we may take any of the following actions: decline the transaction; suspend deposits, withdrawals or both; restrict or close your account; and return the relevant funds to the originating payment method, subject to any legal or regulatory requirement preventing us from doing so.

9.6.Documents provided under this section are processed in accordance with our Privacy Policy and retained only for as long as required for verification, fraud prevention, dispute resolution and regulatory compliance purposes.

10.PLACING BETS/WAGERS

10.1.You are allowed to place Your bets/wagers on the markets/products offered in the Website. Stake is not obliged to accept any bet/wager from You and bets/wagers will only be deemed as valid and finalized, and therefore as accepted by Stake, when You receive the confirmation from Stake of the acceptance of Your bet/wager.

10.2.Stake only accepts bets/wagers made online (including via mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.

10.3.It is Your responsibility to ensure details of the bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled by You. Bets can only be changed by You using our Edit Bet feature, where this is available. Stake can only cancel or amend a bet/wager if the relevant event has been suspended or cancelled, if there was an obvious error on the relevant bet or its odds, if the bet is placed in breach of the Terms or if required to do so for legal or regulatory reasons.

10.4.Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use. Stake reserves the right to void and/or reverse any transactions made after a bet/wager has been placed involving allocated funds, either at the time or retrospectively.

11.BET/WAGER CONFIRMATION

11.1.Bets/wagers will only be valid once You receive the confirmation of the acceptance of Your bet/wager. Bets/wagers placed with insufficient funds in Your account will be void.

11.2.A bet/wager that You request will only be valid once accepted by Stake. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If You are unsure about the validity of a bet/wager, please check Your account history, or contact our Customer Support Team.

11.3.Notwithstanding the above, if bets/wagers are placed via a credit or debit card they are not valid until we have received payment in full. The bet/wager will be automatically void if we have not received the payment prior to the relevant event commencing.

11.4.Should a dispute arise regarding the content of a bet, You and Stake agree that the Stake transaction log database of its internal control system will be the ultimate authority in such matters.

12.PROMOTIONS AND BONUSES

12.1.Upon successful registration for a Player Account, You may be eligible to receive Stake Promotions and Bonuses. By accepting this agreement and registering for a Player Account on the Website, You are also acknowledging and accepting to be bound by the rules and regulations associated with any Promotions and Bonuses offered to You by Stake.

12.2.All promotions, bonuses, or special offers are subject to the express terms of any bonus offered on the Website(s) and promotion-specific terms and conditions, if applicable, and any bonus credited to Your account must be used in adherence with such terms and conditions. By accepting a promotion, bonus, or special offer available on the Website(s), You consent to the terms and conditions of such promotion, bonus, or special offer and acknowledge that wagers must always be placed with cash balances before bonus balances can be used to wager. We reserve the right to withdraw any promotion, bonus, or special offer at any time. Bonus funds and any winnings derived therefrom, which have not been converted to cash, may be forfeited: (a) when a new bonus is accepted; (b) upon withdrawal of all or any portion of a cash balance; (c) upon deposit and acceptance of a deposit bonus match; or (d) under other circumstances that may be identified in the separate terms and conditions of a specific bonus program or offer. Other bonus types require that the gaming requirement of the current bonus balance be added to the gaming requirement of the new bonus. In other words, these bonuses and their associated gaming requirements are combined (see the particular Bonus Terms and conditions for additional details). No promotion, bonus, or special offer will be accepted or honored by the Stake following the expiration date of the promotion, bonus, or special offer, unless Stake in its sole discretion chooses to do so for any particular customer, promotion, bonus, or special offer. Expiration dates will be set forth in the specific rules or terms and conditions of the particular promotion, bonus, or special offer. Furthermore, Stake reserves the right, in its sole discretion, to change or modify any policy with respect to the earning or expiration of bonuses.

12.3.In the event that Stake believes a Customer of the Service is abusing or attempting to abuse a bonus or other promotion or is likely to benefit through abuse or lack of good faith from a policy adopted by Stake, then Stake may, at its sole discretion, deny, withhold, or withdraw from any Customer any bonus or promotion, or terminate that Customer’s access to the Website and Player Account, and/or lock that Customer’s account, either temporarily or permanently.

12.4.You may only open one (1) account on the Website. The opening of multiple accounts on the Website for the purpose of accumulating bonuses, promotions, special offers, or otherwise, shall be considered abusive behavior.

12.5.In the event that Stake deems, in its sole discretion, that You have been taking advantage of Stake’s bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the Website(s) or on any other websites owned and/or operated by Stake, Stake shall have the right to lock or terminate Your account with the us, and in such circumstances, Stake shall be under no obligation to refund You any Bonus Funds or winnings that may be in Your Player Account according to the Regulations and subject to AIGC approval. Without limiting the generality of the foregoing and by way of example and not limitation, Stake may deem activities such as using multiple accounts, closing and reopening accounts, irregular gaming patterns, or other activity that violates the intent of a promotion to be taking advantage of Stake’s bonuses or an act in bad faith in relation to a bonus promotion, thus enabling Stake to exercise its sole discretion under the terms of this Section 12.5.

13.RESPONSIBLE GAMING

13.1.Customers may choose to temporarily pause or self-exclude from their Player Account at any time through the Responsible Gaming tools in their account settings. Once activated, the restriction takes effect immediately and you will be logged out and unable to place wagers for the selected period.

13.2.Customers can set deposit, loss, wager and session time limits through their account settings. Limit reductions apply immediately, while requests to increase or remove limits may be subject to a cooling-off period of 24 hours before taking effect.

13.3.Customers may enable a “non-reversible withdrawal” option that prevents cancellation of pending withdrawals. This setting can be enabled instantly and may take a short processing period to disable.

13.4.If you need guidance or support related to gambling habits, you can contact Customer Support or reach out to professional support organizations such as GameSense (AGLC's responsible gambling program) www.gamesenseab.ca.

13.5.If we believe gambling activity may cause harm or financial difficulty, we may limit, suspend, or close an account to protect the Customer.

13.6.You should avoid gambling when under the influence of alcohol, medication, or emotional distress.

13.7.Stake strictly prohibits individuals under the age of eighteen (18) or any other age required by applicable law from creating an account, accessing the platform, or participating in any gambling activity. Account holders must not allow individuals under the legal gambling age to access or use their account, device, or credentials for the purpose of gambling. This includes, without limitation:

13.7.1.Allowing minors to place bets through your account

13.7.2.Sharing login credentials with minors

13.7.3.Allowing minors to view or participate in gambling activity through your account

13.8.Customers are responsible for ensuring that minors do not have access to their devices, account credentials, or payment methods used for gambling.

13.9.If any person becomes aware of, or reasonably suspects, that:

13.9.1.a minor has accessed or attempted to access the platform,

13.9.2.an account is being used on behalf of a minor, or

13.9.3.any other violation of responsible gambling or age-restriction requirements has occurred,

they should immediately notify Stake by contacting Customer Support or by emailing complaints-ab@stake.ca.

13.10.If Stake determines, or reasonably suspects, that an account has been used by a person under the legal gambling age, Stake reserves the right to take appropriate action, including but not limited to:

13.10.1.suspending or permanently closing the account;

13.10.2.voiding any wagers placed by the minor;

13.10.3.withholding or cancelling winnings derived from such wagers where permitted by law; and

13.10.4.reporting the incident to relevant regulatory authorities where required.

13.11.Stake may also require the account holder to undergo additional identity verification to confirm compliance with age and eligibility requirements.

13.12.Where a remaining balance of unused funds exists in your account at the time of self-exclusion, those funds will be held securely and will not be forfeited. Players who have self-excluded through Stake Canada's responsible gaming tools and players identified through Alberta’'s Centralized Self-Exclusion Program (CSE) are both entitled to the return of any such balance. As account access is restricted for the duration of the self-exclusion period, players must contact our Customer Support team to request a refund of their remaining funds, which will be processed manually.

14.SPORTSBOOK INTEGRITY

14.1.Where Stake identifies, suspects, or receives a report of suspicious betting activity or event manipulation in connection with Your account or any event on which You have placed or attempted to place a bet — including reports received from the AGLC, an Independent Integrity Monitor, a sport governing body, or another licensed operator — Stake expressly reserves the right to do any or all of the following:

• suspend or cancel Sports and Event Betting on events related to the integrity concern;

• restrict or suspend Your Player Account pending investigation;

• void any bets placed in connection with the affected event or market; and

• withhold settlement of any affected bets or associated winnings until the investigation has been completed.

14.2.Any decision made under section 14.1 will be fair, reasonable, and made in good faith. Where markets are suspended or bets are withheld pending investigation and no integrity issue is confirmed, suspended markets will be reopened and any withheld funds will be released promptly.

14.3.Unrelated account balances will not normally be frozen under this section unless separately required by regulatory, fraud, AML, or criminal investigation obligations, or unless Your Player Account itself has been restricted under section 3.10.

14.4.If You wish to dispute any action taken under this section, You may do so through Stake's complaints process set out in Section 27 of these Terms and Conditions.

15.PROHIBITED CONDUCT, FRAUD AND ANTI-MONEY LAUNDERING

15.1.Customers must not engage in any form of collusion, cheating, fraud, criminal conduct, or attempts to gain an unfair advantage when using Stake. This includes activities connected with account registration, deposits, wagering, gameplay, or withdrawals. If a Customer becomes aware of suspicious or prohibited activity by another user, they must report it to Stake immediately.

15.2.The use of tools, software, or methods designed to manipulate gameplay or betting outcomes is strictly prohibited. This includes, but is not limited to, automated betting tools, bots, artificial intelligence, malicious code, or exploitation of system errors, vulnerabilities, or loopholes.

15.3.Individuals with privileged or insider access to non-public information, or those in positions capable of influencing the outcome of a sporting event (such as athletes, coaches, officials, team personnel, or similar roles), must not use such access to place or influence bets on Stake.

15.4.Stake complies with all applicable anti-money laundering and counter-terrorist financing laws and regulations. Suspicious transactions or activities may be reported to relevant regulatory or law enforcement authorities.

15.5.Where suspicious, fraudulent, or prohibited activity is detected, Stake may restrict, suspend, or permanently close the account, withhold transactions where required by law, and cooperate with regulators, payment providers, sports governing bodies, and law enforcement agencies as necessary.

15.6.Stake actively works to identify and prevent fraudulent or unfair activity; however, it cannot be held responsible for losses incurred by users as a result of misconduct by other Customers.

16.WEBSITE CONTENT AND PROHIBITED USE

16.1.Information or data accessed by You via the Website or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures) is for Your personal use only and the distribution or commercial exploitation of such information or data is strictly prohibited. No warranty or condition is given as to the uninterrupted provision of such information or data, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/wagers, which are made at Your own risk and discretion.

16.2.Any commercial use or exploitation of the whole or any part of the Website, the information or data on the Website (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), any other information or data on the Website and/or its source code is strictly prohibited.

16.3.The use of automated systems or software to copy and/or extract the whole or any part of, the Website, the information or data on the Website (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), any other information or data on or contained within or as part of the Website and/or its source code for any purpose (known as "screen scraping") is strictly prohibited.

16.4.Where there are suspected game or system faults that may impact game integrity or fairness including the integrity or fairness of sport and event betting, Stake will remove the game from its website and make the game unavailable to Customers until the issue has been resolved. In the case of sport and event betting, making a game unavailable may include the suspension of betting, the withholding of funds, and the refund of any bet until a gaming system fault has been resolved.

17.YOUR EQUIPMENT

17.1.Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. Stake does not guarantee that the Website will operate without faults or errors or that Stake services will be provided without interruption. Stake does not accept any liability for any failures or issues that arise due to Your equipment, internet connection or internet or telecommunication service provider (including, for example, if You are unable to place bets or wagers or to view or receive certain information in relation to particular events).

17.2.For customers using a mobile device for the placing of bets/wagers, please note that Stake will not be responsible for any damage to, or loss of data from the mobile device that the software is installed on, and will also not be responsible for any call, data or other charges incurred whilst using the software.

17.3.Due to limited display sizes on mobile devices, the mobile experience might differ slightly from other platforms. Differences might include, but are not limited to, the location of certain information on the platform and game names not being visible on all game pages.

18.FAIR USE

18.1.The Website and Services may only be used for recreational purposes by placing bets and wagers on events and/or gaming products.

18.2.You must not use the Website for the benefit of a third party or for any purpose which is illegal, defamatory, abusive or obscene, or which Stake considers discriminatory, fraudulent, dishonest or inappropriate. Stake may report to the authorities any activity which it considers to be suspicious and/or in breach of this paragraph.

18.3.If Stake has a reasonable suspicion that You are involved in fraudulent, dishonest or criminal acts, as set out under applicable laws, via or in connection with the Website or Services, Stake may seek criminal and contractual sanctions against You. Stake will withhold payment to any customer where any of these are suspected or where the payment is suspected to be for the benefit of a third party.

18.4.You shall indemnify and shall be liable to pay Stake, on demand, all costs, charges or losses sustained or incurred by us and our affiliates (including any direct, indirect or consequential losses, loss of profit and loss of reputation) in respect of all claimsarising directly or indirectly from Your fraudulent, dishonest or criminal acts while using the Website or Services

18.5.You must immediately inform us: (i) if Your credit card becomes lost or stolen, or it or the account related to it has been misused or compromised in any way; (ii) if You have given away, shared or lost your pin code (or it has otherwise been compromised) for the means of payment held by You and linked to Your Player Account or Your login credentials; or (iii) if You suspect there has been any fraudulent, unauthorised or illicit use of Your Player Account, and shall take such steps as may be necessary in order to overcome any such fraud, unauthorised or illicit use, such as by changing the login credentials on Your Player Account.

18.6.Under no circumstances shall we be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.

18.7.Furthermore, we reserve the right not to accept, process and/or honour bets/wagers where it would be forbidden, unlawful or illegal under applicable law or regulation to do so.

19.SOFTWARE AND TECHNOLOGY ISSUES

19.1.In order for You to use the Websiteand Services, You may need to download some software (for example, casino games that are made available via a flash player). Also, certain third party product providers may require You to agree to additional terms and conditions governing the use of their products that are available on or through the Website. If You do not accept those third party terms and conditions, do not use the relevant third party software. Stake does not accept any liability in respect of any third party software.

19.2.You are only permitted to use any and all software made available to You via the Website for the purpose of using the Website and Services and, save to the extent permitted by applicable law, for no other purposes whatsoever.

19.3.We hereby grant to You a personal, non-exclusive, non-transferable right to use the Website for the sole purpose of accessing and using the Services on the Website, in accordance with these Terms and Conditions. This right to use our Website and will be immediately terminated once Your user registration is cancelled for any reason, and specially, but not limited to, if You make use of that right with the aim of generating a parallel enterprise based in our Website or our products, or with the aim of making use of an automated service or software analysing, capturing or somehow using the information shown in our Website.

19.4.You are not permitted to:

19.4.1.install or load the software that forms part of the Website onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person;

19.4.2.sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions) Your right to use the Website, or the software that forms part of the Website, or make or distribute copies of same;

19.4.3.enter, access or attempt to enter or access or otherwise bypass Stake’s security system or interfere in any way (including but not limited to, robots or similar devices) with the products or the Website or attempt to make any modifications to the software and/or any features or components thereof;

19.4.4.copy or translate any user documentation provided 'online' or in electronic format.

19.4.5.In addition, except to the minimum extent permitted by applicable law in relation to computer programs, You are not permitted to: (i) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Website; or (ii) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software that forms part of the Website or to create derivative works based on the whole or on any part of the Website.

19.5.You do not own the software that forms part of the Website. Such software is owned and is the exclusive property of Stake or a third party software provider company (any such third party provider, the "Software Provider"). Any software and accompanying documentation which have been licensed to Stake are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give You ownership of any intellectual property rights in the software.

19.6.The software is provided "as is" without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. Stake hereby excludes all implied terms, conditions and warranties, including any of merchantability, merchantable quality, satisfactory quality and fitness for any particular purpose, completeness or accuracy of the services or the software or infringement of applicable laws and regulations. Stake does not warrant or condition that: (i) the software will meet Your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.

19.7.In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither Stake nor the Software Provider will have any liability to You or to any third party in respect of such errors. Stake reserves the right in the event of such errors to remove all relevant products from the Website and take any other action to correct such errors.

19.8.You hereby acknowledge that how You use the software is outside of Stake’s control. Accordingly, You install and/or use the software at Your own risk. Stake will not have any liability to You or to any third party in respect of Your receipt of and/or use of the software.

19.9.The software may include confidential information which is secret and valuable to the Software Provider and/or Stake. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.

19.10.While Stake endeavours to ensure that the Website is available 24 hours a day, Stake shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including Your access to it.

19.11.You must not misuse the Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, You must not access the Website without authority, interfere with, damage or disrupt the Website or any part of it, any equipment or network on which the Website is hosted, any software used in connection with the provision of the Website,or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material arising due to Your use of the Website, software or to Your downloading of any material posted on it, or on any website linked to it.

20.INTERRUPTED OR INCOMPLETE GAMES

20.1.If a game begins but cannot be completed due to a system or technical malfunction at Stake’s end, Stake will return the wagered amount to the Player’s Account. Any credits or winnings accumulated at the time of the interruption will also be restored to the Account. If the Account is no longer active, Stake will arrange payment through an approved alternative method.

20.2.If gameplay is interrupted after a wager has been placed due to a connection failure or device-related issue on the Customer’s side, the game will continue and finalize automatically on the system. Once access is restored, the Customer can review the final outcome in their account history, and any resulting winnings will be credited to the Account accordingly.

21.THIRD PARTY CONTENT

21.1.Stake receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require You to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If You do not accept the relevant third party terms and conditions, You agree to not use the relevant feeds, commentaries or content.

21.2.Stake does not accept any liability in respect of any third party feeds, commentaries and content.

21.3.Stake does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in Stake’s absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to Stake. Stake will void any bet/wager where it determines in its absolute discretion that such betting/wagering has taken place.

21.4.Where the Website contains links to third party websites and resources, these links are provided for Your information only. Stake has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from Your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services, if applicable.

22.ERRORS

22.1.Stake will not be liable in the event You try to or obtain an advantage from any errors in respect of bets or wagers on the Website if You were deliberately acting in bad-faith, including where: (i) there is an obvious error in the relevant odds, spreads, handicap, totals, cash-out; (ii) Stake continues to accept bets or wagers on closed or suspended markets; (iii) Stake incorrectly calculates or pays a settlement amount, including where a bet is Cashed Out for the full settlement amount, or a bet is made void incorrectly, where ‘Void if player does not start’ was selected at bet placement; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.

23.OTHER

23.1.Stake actively monitors traffic to and from the Website. Stake reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.

23.2.Stake reserves the right to restrict Your access to all or certain parts of the Website in its full discretion.

23.3.Stake may alter or amend the Services offered via the Website at any time.

23.4.From time to time, all or part of the Website may be unavailable for use by You because of our maintenance of the Website and/or alteration or amendment of any of the Website products.

23.5.A malfunction or error in a gaming product will void all applicable wagers and returns.

24.STAKE LIABILITY

24.1.Stake does not accept any liability for any damages, expenses, liabilities or losses, direct or indirect, which are deemed or alleged to have arisen out of or in connection with the Website or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content).

24.2.While Stake endeavours to ensure that the information on the Website is correct, Stake does not warrant the accuracy or completeness of the information and material on the Website. The Website may contain typographical errors or other inaccuracies, or information that is out of date. Stake is under no obligation to update such material. The information and material on the Website is provided “as is” and “as available”, without any conditions, representations, warranties or other terms of any kind. Stake provides You with the Website on the basis that Stake excludes all representations, express or implied warranties, conditions and other terms which but for these Terms and Conditions might have effect in relation to the Website.

24.3.To the extent permitted under mandatory laws, Stake’s total aggregate liability to You under or in connection with these Terms and Conditions will not exceed:

24.3.1.the value of the bets and/or wagers You placed via Your Player Account in respect of the relevant bet/wager or product that gave rise to the relevant liability; and

24.3.2.the amount of applicable monies, where such monies have been misplaced by us.

24.3.3.CAD $20,000 in respect of any other liability.

24.4.Stake shall not be liable, in contract, tort (including negligence, except for gross negligence) or for breach of statutory duty or in any other way for any of the following (whether incurred directly or indirectly):

24.4.1.loss of profits;

24.4.2.loss of business;

24.4.3.loss of revenue;

24.4.4.loss of opportunity;

24.4.5.loss of data;

24.4.6.loss of goodwill or reputational damage; or

24.4.7.any special, indirect or consequential losses,

whether or not such losses were within the contemplation of the parties at the time these Terms and Conditions were entered into by the parties.

24.5.Nothing in this section 24 shall limit Stake's liability to pay the customer winnings or other sums properly owing to it, subject always to Terms and Conditions set out herein.

25.INTELLECTUAL PROPERTY RIGHTS

25.1.The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Stake, its affiliates or other third party licensors.

25.2.All product and company names and logos mentioned on the Website are the trademarks or trading names of their respective owners, including Stake.

25.3.Except to the extent required to use the Services, no part of the Website may be reproduced or downloaded, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private computer system or service including these prohibitions to texts, graphics, videos, messages, codes and/or software without our express prior written consent.

25.4.If You make use of a feature that allows You to upload material, information, comments, postings or other content to public areas of the Website ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and your hereby grant to Stake a worldwide, irrevocable, perpetual, licence to use, copy, distribute and disclose to third parties any User Content. Stake has the right to remove, amend or edit any User Content You make on the Website.

25.5.Any commercial use or exploitation of the Website or its content is strictly prohibited.

26.GENERAL TERMS

26.1.These Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and the regulations related to offers and promotions and any guidelines or additional rules included on the Website constitute the entire agreement between Stake and You and supersede any previous agreement between us.

26.2.In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.

26.3.The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.

26.4.If any provision of these Terms and Conditions is found by any court or competent administrative body to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.

26.5.Nothing in these Terms and Conditions shall create or be deemed to create a partnership, employment, joint venture or a principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.

26.6.The parties shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, global pandemics, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

26.7.Stake may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within the Stake group.

26.8.The Sportsbook Rules and Policies, the Casino rules, the Privacy Policy, the Cookies Policy, the Responsible Gambling Policy, Bonus Terms, mobile application user agreements and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of these Terms and Conditions and shall have effect as if set out in full in the body of these Terms and Conditions. In the event of any inconsistency between the main body of these Terms and Conditions and the Privacy Policy, the Cookies Policy, Responsible Gambling Policy, Bonus Terms, and/or any document expressly referred to in them and any guidelines or rules posted on the Website, the main body shall prevail, save and except the Sportsbook Rules and Policies and the Casino rules in which case they shall prevail over the general Terms and Conditions.

27.COMPLAINTS & DISPUTES

27.1.Should there be any claim or dispute arising from a past or current transaction, please contact through complaints-ab@stake.ca.

27.2.Complaints about unfair treatments, collusion, cheatings and suspected use of bots can be reported to complaints-ab@stake.ca.

27.3.These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada. Any dispute which may arise out of or in connection with these Terms and Conditions shall be resolved in accordance with the laws of the Province of Alberta, Canada.

27.4.Furthermore, You may also submit Your claim to the alternative dispute resolution (“ADR”) process provided by Alberta iGaming Corporation (“AiGC”), provided You have complied with Stake’s escalation procedure, whose decision will be final (save in respect of any manifest error) subject to full representation given to all parties involved.

27.5.To escalate a dispute to AiGC, please go to the “CONTACT US” tab athttps://www.abigaming.ca/. AiGC is a government organisation that will offer independent adjudication in relation to betting and gaming disputes. AiGC will act as an impartial adjudicator on disputes that arise between Stake and You only after:

27.5.1.You have undergone Stake’s own internal customer complaint procedure; and

27.5.2.A deadlock regarding the resolution continues to exist.

27.6.ADR is a free of charge service and the ruling reached by AiGC will be considered final by both Stake and You, subject to full representation being given to all parties involved.

27.7. As required by applicable laws and our agreement with AiGC, we may share any information related to Your complaint or dispute, including details of the dispute/complaint, correspondence entered into as part of dispute/complaint resolution, and proposed resolutions, with the AGLC or AiGC.

28.COMMUNICATIONS

28.1.Customer Support

28.1.1.Stake provides several channels through which Customer can contact Customer Support for assistance, inquiries, or complaints.

28.1.2.Support is available through the live chat feature accessible on the Website, which enables real-time communication with a support representative. Customers may also contact Stake by email at support-ab@stake.ca for general inquiries, or by submitting a request through the designated contact form for complaints or account-related concerns. Stake aims to respond to email inquiries within 2 (two)Business Days.

28.1.3.For security and verification purposes, if a message is received from an email address that does not match the email registered to the relevant Player Account, Stake may decline to provide account-specific information. In such cases, the Customer may be required to verify their identity or contact Customer Support through an alternative method, such as live chat.

28.1.4.Customers may also reach Customer Support by telephone at [x].

28.2.Regulatory Contacts

28.2.1.Stake operates in Alberta under the oversight of Alberta Gaming, Liquor and Cannabis (AGLC) and in partnership with Alberta iGaming Corporation (AiGC). Customers or Prospective Customers who wish to contact these regulatory bodies regarding matters related to online gaming in Alberta may do so using the following details:

28.2.1.1.AGLC Website: https://aglc.ca/

Address: Alberta Gaming, Liquor and Cannabis Commission 50 Corriveau Avenue St. Albert, Alberta T8N 3T5 Fax Number: 780-447-8912 Customer Care Centre Toll Free: 1-825-480-4755 Normal office hours are 8:15 a.m. to 4 p.m. Monday to Friday, excluding holidays;For complaint against any irregularities - 1-800-742-7818 (toll-free within Alberta)

28.2.1.2.Alberta iGaming Corporation (AiGC) Website: https://www.abigaming.ca/ Please visit the “Contact Us” section of the website or call the toll-free number.

28.3.Communications from Stake

Stake may contact Customers regarding matters relating to their account, transactions, or this Agreement using the contact information provided in the Customer’s account profile, including email, telephone, or other available communication channels. All other communications and marketing messages will be handled in accordance with Stake’s Privacy Policy and Cookie Policy.

29.LANGUAGE

29.1.In the case of any dispute between the different language versions of these Terms and Conditions, the English language version shall prevail.

Privacy Policy

By accessing or using https://ab.stake.ca/, registering as a Member, or otherwise choosing to provide us with your Personal Information, you acknowledge that you have received and reviewed this Privacy Policy and you consent to Stake.ca collecting, using, processing, storing and disclosing your Personal Information for the purposes and on the legal bases set out herein. If you do not agree to the terms of this Privacy Policy, you may be unable to register for an account or use our services. All content, information, and data provided through Stake.ca is intended solely for your personal use in connection with our services and must not be copied, reproduced, disclosed, or used for any other purpose without the prior written consent of Stake.ca.

1. Purpose of this Policy and Website Use

This Privacy Policy explains how Stake Canada Ltd. ("Stake.ca" or "the Company") collects, uses, discloses, and protects your personal information when you use our services. Our goal is to ensure transparency, compliance with applicable Alberta and federal Canadian privacy laws, and alignment with best practices for responsible gaming and player protection. In this Policy, “Stake.ca ” refers to the Company, not a web address. Our Alberta gaming site is https://ab.stake.ca/. Our main Canadian domain, https://stake.ca , is a national landing page that simply directs players to the correct provincial site.

The Company is a company duly incorporated under the laws of Ontario under the register number 1001009105 with registered office at 199 Bay Street, Suite 2200, Commerce Court West, Toronto, Ontario, M5L 1G4, Canada, and operates the Alberta gaming site https://ab.stake.ca/.

This Privacy Policy also sets out how Stake.ca manages your personal information which we collect as a result of your membership with Stake.ca, your use of our website https://ab.stake.ca/ ("Website" or "Site") and any pages or websites under the "Stake" or "Easygo" brand, including any mobile phone or tablet applications that are owned and/or operated by the Company.

We are committed to ensuring that the personal information we collect about you is protected and is used, stored and disclosed in accordance with applicable Alberta and federal laws, including:

• The Personal Information Protection Act, SA 2003, c P-6.5 (PIPA) – Alberta's private sector privacy law;

• The Protection of Privacy Act (POPA) – Alberta's public sector privacy law applicable to AiGC and, through the Operating Agreement, to Operators;[PD4] [RS5] 

• The Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (PIPEDA) – where applicable to cross-border activities;

• The iGaming Alberta Act and regulations thereunder;

• The AiGC Operating Agreement and applicable iGaming Policies, including the AiGC Privacy Directive; and

• Any other applicable provincial or federal laws.

Stake.ca provides its services as part of the open and regulated iGaming market in Alberta and processes Personal Information on behalf of and as an agent of the Alberta iGaming Corporation ("AiGC"), a Crown corporation established pursuant to the iGaming Alberta Act.

PLEASE NOTE THAT, BY USING THE SERVICES, YOU REPRESENT THAT: (i) YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER (THE "LEGAL AGE"); (II) YOU ARE LEGALLY ALLOWED TO GAMBLE ONLINE IN THE PROVINCE OF ALBERTA; AND (III) YOU ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, AS A CONDITION OF YOUR USE OF THE WEBSITE. STAKE.CA WILL NOT KNOWINGLY SOLICIT FROM OR COLLECT ANY PERSONAL INFORMATION FROM A PERSON UNDER THE AGE OF 18. IF ANY OF YOU BECOMES AWARE THAT A PERSON UNDER THE AGE OF 18 HAS PROVIDED THE COMPANY WITH PERSONAL INFORMATION, YOU MAY CONTACT THE COMPANY TO HAVE SUCH INFORMATION DELETED FROM OUR RECORDS.

2. Personal Information

Personal Information has the definition provided under PIPA and POPA and in general means information about a living identifiable individual. Stake.ca will collect Personal Information in order to provide our services to you, including:

• Name

• Telephone number

• IP Address

• Home address

• Information required to complete verification checks

• Answers to security questions

• Your betting and gaming activity

• Information on source of funds

• Information relating to self-exclusion and the Centralized Self-Exclusion (CSE) program administered by AGLC

• Your marketing preferences

• Email address

• Title

• Occupation

• Date of Birth (DOB)

• Sex

• Education, medical, psychiatric, psychological, criminal or employment history

• Account Number

• Information on deposits and withdrawals

• Account activity logs and history

• Information required to meet responsible gambling and/or AML-related obligations

• Payment methods

• Biometrics

3. Principles of Processing

We process personal information in accordance with the following principles:

• Limitation of collection and use: We only collect data necessary for providing and improving services and for all purposes identified under this Policy.

• Storage limitation: Data is retained for as long as required for the purposes identified in this Policy and upon termination of the relationship for the legally mandated period (currently seven years), subject to any longer retention that may be required by law.

• Openness & transparency: We provide clear information about how data is used. Disclosures to third parties shall be in accordance with this Privacy Policy, the AiGC Operating Agreement and applicable law.

• Accuracy & integrity: We are accountable for keeping your data accurate and up to date, pursuant to applicable provisions of POPA and PIPA.

• Processing outside Alberta: Stake.ca and its sub-contractors may process your Personal Information outside of Alberta as per the Cross-Border Data Transfers section below.

• Prohibition on sale: Stake.ca will not sell Personal Information for any purpose, in accordance with the AiGC Operating Agreement and POPA.

• Non-personal data restrictions: Use of de-identified or aggregated non-personal data is limited to research/analysis or managing/evaluating services offered to AiGC. Re-identification is strictly prohibited.

• Stake.ca will only use or disclose Personal Information to the extent necessary to carry out the identified purpose in a reasonable manner, in accordance with POPA and the PIPA reasonableness standard.

4. Collection of Information

We may collect the following types of information:

• Account Information: name, address, date of birth, phone number, email, government-issued ID, occupation, account number.

• Verification Data: Information that you provide to us by filling in forms on the Website or any other information you submit via the Website or email, including ID checks, proof of address, social insurance number or tax filing number, source of funds, and enhanced due diligence reports.

• Transaction Data: Details of the transactions you carry out with us such as deposits, withdrawals, account activity, betting and gaming history, whether via the Website or other means.

• Device & Connection Data: Details of your visits to the Website including traffic data, location data, weblogs and other communication data such as IP address, geolocation, cookies, device identifiers, browser fingerprinting, etc.

• Responsible Gambling Data: self-exclusion details, player limits, responsible gaming interactions, Centralized Self-Exclusion (CSE) status.

• Communications: correspondences including customer support or VIP chats, emails, call recordings, surveys whether via the Website or other means.

• Government issued photo identity: Copies of identification documents, usually photo ID, issued by a federal, provincial or territorial government or by a foreign government that is equivalent to a Canadian document.

Where it is reasonable to do so, we may conduct anti-fraud and anti-money laundering checks (including but not limited to Enhanced Due Diligence reports utilizing publicly available sources and ID verification).

We may combine information you provide us with other information about you that we obtain from your past use of the Site and Services, from our business partners, and from other companies. We may access other information about you collected from third parties, such as social media, credit and verification agencies.

If you choose to make usage of our live chat functionality we may store, record or otherwise process such data too.

We limit access to personal information to employees, contractors, and service providers who require such access to perform their job duties or provide services on our behalf. Depending on the nature of the information and the purpose for which it is being used, your Personal Information may be accessed by authorized personnel within the following categories:

• Customer Support team;

• Responsible Gambling and Player Protection teams;

• Compliance, Anti-Money Laundering (AML), Fraud Prevention, and Risk Management teams;

• Legal and Regulatory Affairs personnel;

• Payments, Finance, and Accounting teams;

• Information Security, Technology, and Systems Administration personnel;

• Identity Verification, Know Your Customer (KYC), and Account Verification teams;

• Vendors (payment provider, games provider, etc.) and

• Management personnel with oversight responsibilities requiring access for operational, legal, regulatory, or security purposes.

Access is granted on a need-to-know basis and is restricted to the minimum level necessary for employees and authorized personnel to perform their duties. All personnel with access to Personal Information are subject to confidentiality obligations and applicable privacy and security requirements.

5. Collection Purposes

Stake.ca collects Personal Information solely through lawful and fair means, ensuring the process is not intrusive, and only as necessary to operate as a licensed online iGaming operator in Alberta. We use this information for purposes including:

• Know-Your-Customer (KYC) and identity verification: Stake.ca employs third-party electronic verification providers as part of its internal risk management procedures. Your information may be shared with these providers to meet compliance requirements.

• Member identification and authentication: To confirm your identity, maintain account security, and meet legal obligations.

• Geolocation: Alberta law requires that we verify your physical location when engaging in gameplay. You can only play while physically located within Alberta's provincial boundaries. We collect your geolocation data using industry-standard technology, third-party services and contractors, and may store records confirming your location for as long as required under applicable provincial and federal laws.

• Statistical analysis: To generate aggregated, anonymized data that helps us identify behavioural patterns and improve our services, subject to restrictions on non-personal data use under the AiGC Operating Agreement.

• Marketing communications: If you consent, we may contact you by email, SMS, or telephone with offers and promotions that may interest you. All marketing is subject to the AiGC Marketing & Advertising Conditions Policy and must comply with the SRIG.

• Customer support and engagement: To respond to questions, comments, or requests and to deliver a higher level of service.

• Membership management: To process your application, maintain your account, and provide access to Stake.ca.

• Product and service enhancement: To improve your experience, tailor services to your needs, and conduct market research and promotions.

• Cookies: Stake.ca uses cookies and similar technologies to support essential website functions, enhance user experience, and track performance. You can learn more and manage your preferences through our dedicated Cookie Policy.

• Legal and regulatory compliance: To fulfill contractual, legal, and statutory obligations under applicable laws and the AiGC Operating Agreement.

• Risk management and enforcement: To prevent, detect, investigate, and report suspected unlawful activities or misconduct; to safeguard against risks; and to establish, exercise, or defend legal claims.

• Automated decisions: Where Personal Information is used in an automated system to make decisions, recommendations or predictions about you, we will provide a notice prior to such use, as required by the AiGC Operating Agreement.[PD9] [RS10]

6. Direct Marketing and Opting Out

When we have collected your consent, we may use your Personal Information to inform you about our products or services or about promotional activities which Stake.ca believes may be of interest or benefit to you. We may do this via email, SMS, telephone or mail.

If you no longer wish to receive marketing or promotional material from Stake.ca at all or in any particular form, you may contact us at any time by email to support-ab@stake.ca with your request, which we will comply with as soon as is practical.

Any communications with regard to your registration information, KYC and/or the transactions on your account are mandatory and you cannot opt-out of these.

All marketing and advertising directed at Alberta players must comply with the Social Responsibility in Gaming (SRIG) standards, the AiGC Marketing & Advertising Conditions Policy, and the Canadian Gaming Association Code. The AiGC iGaming Logo must be displayed on all marketing materials. Advertising must not target minors, self-excluded individuals, or high-risk players.

7. Management of your Personal Information

Stake.ca will take all reasonable steps to ensure that the Personal Information which it collects, uses or discloses is correct and is stored in a secure environment accessible only by authorised persons.

Stake.ca regularly trains its staff on data protection issues in a manner appropriate to each employee's role, hierarchy, and job description to ensure awareness and privacy culture throughout the organization. Privacy training is a component of Stake.ca's Privacy Management Program (PMP) maintained pursuant to the AiGC Privacy Directive.

We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

Stake.ca will retain your Personal Information for the duration of the mandated data retention period. Per the AiGC's requirements, that period is currently seven (7) years minimum from the termination of our relationship. At the conclusion of this retention period, Stake.ca will dispose of your personal information in accordance with applicable Alberta law and AiGC requirements.

In some cases, Personal Information may be retained beyond that time period due to potential legal obligations or legitimate interest purposes such as prevention of money laundering and fraud, matters of taxation, responsible gambling, civil, criminal and penal law, resolution of claims or any other legal issues.

Stake.ca will, in compliance with applicable law and with the approval of AiGC, anonymize or destroy the Personal Information we hold when it is no longer required for any purpose under our legal or operational obligations.

Your aggregated data can be shared with AiGC, AGLC and other regulatory bodies including but not limited to law enforcement authorities and courts of law upon request.

8. Security of Personal Information

You acknowledge that no data transmission over the Internet is totally secure. Accordingly, Stake.ca does not guarantee or warrant the security of any information which you transmit to it. Any information which you transmit to Stake.ca is transmitted at your own risk. However, once Stake.ca receives your transmission, Stake.ca will take reasonable steps to protect your Personal Information from misuse, loss and unauthorized access, modification and disclosure including by using password-protected systems and databases and Secure Socket Layer (SSL) technology.

We also use the following measures to secure your data:

• Identity and access management measures (only authorized individuals have access to your Personal Information);

• Encryption and data masking;

• Data loss prevention mechanisms and controls;

• Anti-malware protection mechanisms;

• Physical access security measures.

We suggest practical steps our customers can take to keep their data safe from unlawful processing: using strong passwords; installing anti-virus and malware protection; ensuring Wi-Fi is secure; not allowing others to access your account; encrypting your data.

9. Your Responsibility

You are responsible for providing Stake.ca with all required Personal Information in order to access and use the Website fully and without interruption, and for ensuring that such information remains accurate and up to date.

• At registration: You must declare that all information submitted for the establishment of our business relationship is true, correct, and accurate.

• Ongoing updates: If your Personal Information changes, you are required to update it through the My Account page or, if that is not possible, by contacting our support team via the Contact Us section.

• Periodic reminders: From time to time, you may be prompted by an on-screen reminder to confirm or update your Personal Information.

• Non-amendable data: Certain Personal Information, such as your date of birth, cannot be changed once provided.

10. Your Individual Rights

While Stake.ca is maintaining or processing your Personal Information, you have the following rights, which may be exercised by submitting a request through your personal account or by contacting us directly:

• Right of access – You may request access to the Personal Information we hold about you.

• Right of rectification – You may request that any inaccurate or incomplete Personal Information be corrected, updated, or, where appropriate, deleted.

• 'Right to request deletion: PIPA and POPA do not provide a general right of erasure. You may request account deletion, which will be processed subject to our legal retention obligations. Right to restriction of processing – You may request that we limit or stop further use or processing of your Personal Information.

• Right to object – You may object to certain activities relating to the use, processing, or disclosure of your Personal Information.

• Right to withdraw consent – Where our processing is based on your consent, you may withdraw that consent at any time.

How to Exercise Your Rights

Please note that these rights are not absolute. Requests are subject to applicable laws and regulations, including gambling legislation and our obligations for recordkeeping, responsible gambling, and reporting. We will assess and respond to your request as soon as possible, and in any event within one (1) month of submission.

11. Disclosure of Personal Information

11.1 General Rule

Stake.ca will not sell, rent, or otherwise commercially exploit your Personal Information. In particular, and pursuant to the AiGC Operating Agreement, Stake.ca expressly prohibits the sale of personal information for any purpose. We will only disclose your Personal Information as outlined in this Privacy Policy and strictly for lawful purposes.

11.2 Corporate Transactions

We may disclose your Personal Information to potential purchasers, successors, or investors in Stake Canada Ltd. (or any entity within the Stake Group) in connection with a corporate transaction such as a merger, reorganization, asset sale, financing, bankruptcy, or acquisition. In such cases, the acquiring entity will assume the rights and obligations described in this Privacy Policy.

11.3 Legal, Regulatory, and Compliance Obligations

We may disclose Personal Information in order to comply with applicable legal or regulatory obligations, enforce our Terms and Conditions, protect the rights, property, or safety of Stake.ca, our customers, or others, or cooperate with lawful requests from law enforcement, regulators, or courts. Examples include disclosures to:

• Gaming regulatory authorities (e.g., AiGC, AGLC, Office of the Information and Privacy Commissioner of Alberta (OIPC));

• Sports governing bodies to uphold integrity in sports betting;

• Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) agencies, including FINTRAC;

• Law enforcement bodies in Canada or abroad;

• Competent courts or dispute resolution bodies.

11.4 Fraud Prevention and Risk Reduction

We may share your Personal Information with banks, credit institutions, fraud prevention services, and similar organizations (within or outside Alberta) to investigate suspicious activity, prevent unlawful practices, and reduce credit risk.

11.5 Third-Party Service Providers

We may disclose Personal Information to unaffiliated third-party service providers, agents, and contractors who perform services on our behalf. Any disclosure of Personal Information to third parties requires the prior consent of AiGC. These providers are contractually required to use the information only for specified purposes, protect your Personal Information with equivalent security safeguards, and comply with applicable privacy frameworks.

11.6 Cross-Border Data Transfers

We may transfer your Personal Information outside Alberta to trusted service providers or affiliates located in Australia, Serbia, or other jurisdictions where necessary to provide our services to you.

Any transfer of your Personal Information outside Alberta is carried out only where permitted under applicable Canadian privacy law, including PIPEDA, PIPA, and POPA as it applies to Stake.ca through the AiGC Operating Agreement. Stake.ca remains responsible for ensuring that any organisation receiving your Personal Information outside Alberta protects it to an equivalent standard.

By creating an account with Stake.ca, you acknowledge and consent to the transfer, storage, and processing of your Personal Information outside Alberta for the purposes described in this Privacy Policy.

11.7 User Consent

By creating an account with Stake.ca, you acknowledge and consent to the transfer, storage, and processing of your Personal Information outside Alberta, including in jurisdictions such as Australia and Serbia, for the purposes outlined in this Privacy Policy.

12. No Persons Under 18

Stake.ca will not knowingly solicit and its services are not intended for persons under 18 years of age. Stake.ca will not knowingly collect Personal Information from minors.

If you are a parent or guardian of a child and become aware their Personal Information has been provided to us, please contact dpo-ab@stake.ca. We may request additional information to verify your relationship with the minor. Stake.ca will take the necessary measures to ensure the minor's Personal Information is deleted, subject to the requirements of applicable law.

13. Contact Details

If you have any queries, requests for access or correction, or complaints relating to the handling of your personal information, please contact us by email at support-ab@stake.ca or by the site customer support chat function.

For dedicated privacy concerns, the Stake Canada Data Protection Officer can be contacted at dpo-ab@stake.ca.

14. Complaint Process

To file a complaint with Stake.ca, please email complaints-ab@stake.ca and include all relevant facts and circumstances.

You are required to use all reasonable means to resolve complaints pertaining to the provision of online gaming services directly with us. If you have exhausted all such reasonable means, you may log a formal complaint with AiGC.

Stake.ca complies with the AiGC's Customer Care and Dispute Resolution (CCDR) requirements. Information about the CCDR program is readily accessible on the Stake.ca website. This program is provided to you free of charge and Stake.ca will not withhold any Winnings in respect of CCDR-related services.

We will aim to resolve all related CCDR disputes within 30 days of notice.

If you have any concerns or questions about our privacy practices, or would like to make a complaint, please email our Stake Canada Data Protection Officer at dpo-ab@stake.ca. We aim to respond within 30 business days.. If you are not satisfied with our response,you also have the right to file a complaint with the OIPC at www.oipc.ab.ca.

15. Incident Management and Notification

15.1 Commitment to Security

Protecting your Personal Information is of the utmost importance to Stake.ca. We continually work to implement and maintain appropriate safeguards to prevent unauthorized access, ensure data security, and use information responsibly. These safeguards include physical, technical, and organizational measures consistent with industry best practices.

15.2 Limitations and Transparency

While Stake.ca takes reasonable steps to secure your Personal Information, no transmission of data over the Internet is entirely risk-free. We cannot guarantee absolute security, and any transmission of information is at your own risk. If a breach occurs that creates a real risk of significant harm, we will promptly notify the Minister of Technology and Innovation, including AiGC, and the OIPC, in accordance with applicable law. Upon instruction from OIPC, we will inform you.

15.3 Incident Management Process

Stake.ca has established a standardized Incident Management Process to ensure a consistent and effective response to any security-related event. This process includes:

• Initiation: Working with critical suppliers, internal departments, and assurance functions to assess the severity and impact of a reported incident.

• Containment, Eradication, and Recovery: Verification of the integrity of critical systems and customer data, sanitization and restoration of impacted data, and reporting to regulators as required.

• Notification: Players will be informed of any restored balances, exposed Personal Information (if applicable), and provided with guidance such as resetting passwords.

• Review: Internal review of the event and take action to prevent future security-related event

15.4 Regulatory Notification

Stake.ca will notify AiGC of any material Personal Information breach within the prescribed timeline of becoming aware, and provide ongoing support for investigations and resolution. Where required, Stake.ca will also notify affected individuals, the OIPC, and other relevant authorities within the timelines mandated by applicable law.

16. Registration with AiGC

16.1 Acceptance at Registration

In accordance with the AiGC Operating Agreement, Stake.ca requires you to accept the Website Terms and Conditions and this Privacy Policy before accessing any of our services. This acceptance is obtained during the registration process by actively selecting the relevant confirmation box.

A specific Privacy Notice will also be provided at registration, prior to the use of Personal Information in any automated decision-making system, and at other relevant touchpoints as required by the AiGC Privacy Directive.

16.2 Regulatory Approval and Amendments

This Privacy Policy has been developed in accordance with the AiGC Privacy Directive and applicable Alberta law. Any future version that includes material amendments will be submitted to AiGC for review prior to publication. You will be required to acknowledge and accept any material changes before continuing to use Stake.ca's services.

16.3 Privacy Management Program

Stake.ca maintains a Privacy Management Program (PMP) in accordance with the AiGC Privacy Directive. The PMP includes appointment of Stake Canada Data Protection Officer, policies for responding to access requests, privacy incident response and complaints, data classification, privacy and security training, privacy impact assessment processes, and policies related to the use of AI systems and non-personal data.

16.4 Privacy Impact Assessment

Stake.ca has completed a Privacy Impact Assessment (PIA) using the OIPC template, submitted through AiGC to the OIPC for comment and review prior to launch. Any material changes to data processing activities will be assessed to determine whether an updated PIA is required.

17. Consequences of Refusing to Provide Personal Information

The collection, use, and disclosure of Personal Information by Stake.ca are conducted in compliance with applicable privacy legislation, including PIPA, POPA, and PIPEDA where applicable.

17.1 Registration and Account Creation

Failure to provide required identifiers and supporting documentation may prevent Stake.ca from completing your registration or establishing an account.

17.2 Identity Verification, Transactions, Crime Prevention, and Responsible Gambling Measures

Where Personal Information is required to satisfy legal and regulatory obligations, refusal or failure to provide such information may result in suspension or closure of your account, inability to log in or access your account, and/or freezing, cancellation, or denial of withdrawal requests.

17.3 Personalization, Marketing, and Promotional Activities

Where Personal Information is processed on the basis of consent for personalization or marketing communications, withdrawal of consent or failure to provide such data may result in loss of access to personalized offers, bonuses or promotions, and a less tailored gambling experience.

18. Updates to this Privacy Policy

We may update this policy from time to time. Stake.ca is committed to keeping you informed about updates to this Privacy Policy. Any revisions will be communicated through the Website and clearly dated so you can review the most recent version. The Privacy Policy is accessible at all times through the footer on both the desktop and mobile versions of the Website. Material changes will be submitted to AiGC prior to publication and you will be required to acknowledge and accept material changes before continuing to use our services.

19. Governing Law

This Privacy Policy, together with all related matters, is governed by the laws of Alberta and the applicable federal laws of Canada, including PIPA, POPA, and PIPEDA where applicable. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts of Alberta.